Overview

Our refund and returns policy is effective for 30 days from the date of purchase. After 30 days, we cannot offer a full refund or exchange. As a logistics company, we specialize in managing the returns process, including picking, packing, and shipping items back to the seller or platform. Refunds and exchanges are handled by the respective platforms (e.g., Amazon, Shopify) or the sellers themselves.

Return Eligibility

To be eligible for a return through our logistics service:

The item must be in its original packaging.

The item must be unused and in the same condition as when you received it.

Return Due to Packing Issues

If an item is damaged due to our packing process, we will evaluate the situation and arrange for a return or replacement as needed. Please contact us immediately if you believe the damage was caused by our packing.

Non-Returnable Items

The following items are generally exempt from being returned:

Some health and personal care items

Perishable goods (e.g., food, flowers)

Intimate or sanitary goods

Hazardous materials or flammable liquids/gases

Gift cards

Downloadable software products

Returns and Exchanges

Our role is limited to managing the logistics of returning items. Refunds and exchanges must be processed directly through the platform (Amazon, Shopify, etc.) or the product’s seller. We handle the logistics of returning items but do not manage refunds or exchanges directly.

Order Picking and Packing Services

We offer the following services:

Order Picking and Packing for New Orders: We also offer services to pick and pack items for new orders.

Order Returns: We handle the logistics of returning items from platforms like Amazon, Shopify, and others, including picking up the return and packing it appropriately.

Shipping Returns

For returns managed through our service:

  • You are responsible for return shipping costs unless the damage was caused by our packing, in which case we will cover the return shipping cost.
  • Shipping costs are non-refundable. If you receive a refund, the cost of return shipping (if applicable) will be deducted from your refund amount.

Service Completion

Our services are considered complete once we have picked, packed, and shipped the return or new order. We are not responsible for issues related to the product itself or its eligibility for a refund or exchange. For these matters, please contact the respective platform or seller directly.

Need Help

For questions related to our logistics services or if you need assistance with returns or order management, please contact us at [email address]. For issues related to refunds or exchanges, please reach out to the respective platform (Amazon, Shopify, etc.) or the product’s seller directly.